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Feel like you’re ready to work somewhere that’s going places?

We are one of the fastest-growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.  We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering outstanding service for our customers.

We are one team, working together for our business, so if you would like to be involved and have your career soar then keep scrolling for further information on our job opportunities and for details on how to apply. We would love you to join our team and contribute to building an outstanding airport, connecting Yorkshire to the world.

Please note that due to security checks required for employees of LBA, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history without any gaps in employment.

For further information on careers or to submit your CV, even at times when we do not have any live vacancies, please get in touch with us at recruitment@lba.co.uk

Air Traffic Control

Airside Safety Unit

Cleaning

Customer Services

Engineering / Facilities

Finance

Human Resources

IT

Rescue & Fire Fighting Service

Sales & Marketing

Security

Work Experience

Aviation Security Officer 

Help make a difference. The role that keeps our airport safe and secure for all passengers and employees.    

Customer Experience Officer

Ensure our customers have the best possible experience when travelling with Leeds Bradford Airport. 

Our current vacancies:

Finance Coordinator

Leeds Bradford Airport is one of the fastest-growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.  We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering outstanding service for our customers.

 

We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do.

To support the Finance team, we are looking to recruit a Finance Coordinator to join Leeds Bradford Airport, to assist in day to day financial administration of the organisation. This will involve providing support with various tasks including sales ledger, purchase ledger, bank reconciliations and passenger data.

About the role:

 

As our Airport Finance Coordinator, you'll be at the heart of our financial operations, providing essential support across various tasks including sales ledger, purchase ledger, bank reconciliations, and passenger data management. Your principal accountabilities will include:

 

Corporate:

 

  • Supporting the Finance Team in achieving overall objectives.
  • Representing the airport with key stakeholders to maintain our outstanding reputation.
  • Upholding our Vision, Values & Behaviours in all aspects of your work.

 

Sales Ledger:

 

  • Efficiently preparing sales invoices and ensuring timely invoicing.
  • Collaborating with departments to facilitate billing processes.
  • Proactively managing debtor accounts and resolving queries promptly.

 

Purchase Ledger:

 

  • Processing supplier invoices and ensuring compliance with VAT regulations.
  • Liaising with departments and suppliers to resolve account queries.
  • Conducting regular reviews of aged creditors and proactively resolving issues.

 

Bank/Cash:

 

  • Reconciling cash transactions and banking receipts accurately.
  • Managing car park reconciliation and resolving discrepancies.
  • Ensuring accuracy of bank statements and producing reconciliation reports.

 

Passenger/Airline Data:

 

  • Managing daily passenger information and resolving queries.
  • Producing passenger numbers and reviewing aviation charges.
  • Maintaining airline records and billing rules accurately.

 

General:

 

  • Ensuring compliance with VAT procedures and internal controls.
  • Assisting in the preparation for the annual audit.
  • Providing support for staff expense claims and company credit card statements.
  • Handling queries from stakeholders and maximizing finance software functionality.

 

 

What we ask from you:

 

Essential for the Role:

 

  • Experience of using Microsoft Office software: Proficiency in Microsoft Excel, Word, and other Office applications is crucial for managing financial data and generating reports.

 

  • Worked in a similar role: Prior experience in a finance or accounting role, especially within the aviation industry, provides a strong foundation for success in this position.

 

  • Knowledge of Accounting systems: Familiarity with accounting software and systems is essential for effectively managing financial transactions and records.

 

  • Good working knowledge of transactional accounting, sales and purchase ledger: Understanding transactional accounting principles and experience with sales and purchase ledger processes are essential for carrying out day-to-day financial activities accurately.

 

  • Attention to detail: Meticulous attention to detail ensures accuracy in financial records and reports, which is crucial for maintaining the integrity of financial data.

 

  • Organisation skills: Strong organizational skills enable you to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines consistently.

 

  • Confidentiality: Maintaining confidentiality with sensitive financial information is essential for building trust and upholding ethical standards in financial management.

 

 

Desirable for the Role:

 

  • Experience in dealing with suppliers and customers: Previous experience in handling interactions with suppliers and customers can enhance your ability to manage financial relationships effectively.

 

  • AAT Qualification: Holding an Association of Accounting Technicians (AAT) qualification demonstrates a strong understanding of accounting principles and can further validate your expertise.

 

What we offer in return:

  • Competitive salary
  • Free onsite parking
  • Pension Scheme
  • Electric Vehicle Scheme
  • Cycle to work scheme
  • Free lounge access
  • Onsite discounts
  • Friendly work environment
  • Employee Assistance programme
  • Genuine career opportunities

 To Apply click here: https://bit.ly/3QHkrSu

 

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

Airfield Ground Lighting Engineer

Airfield Ground Lighting Engineer

Are you an engineer with a passion for precision and innovation? We're seeking skilled individuals like you to embark on an exciting journey as an Airfield Lighting Systems Engineer.

Role Purpose:

As an Airfield Lighting Systems Engineer, you'll play a pivotal role in maintaining, installing, and repairing AGL lighting systems and associated controls and power supply systems. Using your technical expertise, you will ensure the seamless operation of critical airfield equipment, including Air Traffic Control, Airport Fire Station, and Air Traffic Engineering sites and equipment. You can expect a dynamic environment where no two days are the same, with rotating shifts and occasional outdoor work..

Role Responsibilities & Main Duties:

  • Maintain and repair AGL lighting systems to CAP 168 standards, ensuring compliance with documentation.
  • Engage in live runway operations using radio telephony, showcasing your technical prowess and adaptability.
  • Conduct scheduled maintenance and operational repairs to uphold the serviceability of critical systems.
  • Manage AGL operational generators, UPS's, and standby systems, including refueling operations.
  • Perform monthly MALMS runs to document compliance for AGL photometric measurements, ensuring precision and accuracy.
  • Evaluate airfield ground lighting installations through daily inspections, guaranteeing optimal performance.
  • Serve as an approved person for AGL high voltage switching/isolation, adhering to safety protocols and HV permits.
  • Maintain comprehensive documentation and logs, ensuring readiness for regulatory inspections.
  • Lead installation projects for small AGL systems in-house and coordinate larger projects with external partners.
  • Install, repair, and maintain electrical systems in airside buildings and airfield sites, including crash alarm systems.
  • Conduct regular stock checks of AGL spares and domestic electrical supplies, reporting replenishment needs.
  • Manage maintenance of apron and car park high mast lighting, contributing to overall safety and visibility.
  • Perform monthly checks on airport HV sub stations, ensuring reliability and efficiency.
  • Collaborate with various departments and external contractors, assisting with tasks ranging from forklift operation to escorting duties.
  • Provide 24-hour support to Air Traffic Control regarding airfield ground lighting system issues, demonstrating your commitment to operational excellence.

Qualifications: Essential:

  • Time Served Electrical Apprenticeship.
  • City & Guilds 2360 Pt2 & AM2.
  • NVQ Level 3 Electrical Installation.
  • City & Guilds Electrical BS7621 18th Edition.
  • Proven Track Record Within The Industry.
  • Good Level of Spoken & Written English.
  • Good Level of Physical Fitness.
  • Computer literate with Outlook, Excel & Word.
  • Valid UK driving licence.

Desirable:

  • City & Guilds Accredited AGL Courses. (AGL 1,2, AGLT, AGLSM)
  • City & Guilds Accredited Authorised Person. (APAGL)
  • City & Guilds 2391 or Equivalent.
  • Knowledge of CAA, ICAO for AGL systems.

Full training or retraining will be provided where necessary, which may include some residential courses.

 

Due to security checks required for this role, all candidates will be subject to a basic criminal record check (DBS) and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

This role requires a CTC clearance and therefor you must have resided in the UK for the last 3 years.

 

Ready to take your engineering career to new heights? Apply now and join a team where your expertise and dedication are valued and rewarded!


To apply now, click here:   https://bit.ly/3UfNI7Q

Cleaner

Leeds Bradford Airport connects the Leeds City Region with the world; flying to 75 direct destinations across 25 countries, offering three hub services to hundreds more.

4 Million Passengers fly through LBA each year and we take great pride on our excellent on-time performance. We strive to deliver exceptional levels of service for both our business and leisure customers.

 

We are committed to employing high quality people who are ambitious to success and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

 

To support the growth and increase in passenger numbers, Leeds Bradford Airport is now recruiting cleaning staff. We are looking for reliable and hard-working staff, with a professional attitude who will be courteous and welcoming to both passengers and staff at the Airport.

 

Role Purpose: To be part of the Cleaning Team ensuring an exceptional level of cleaning service is delivered across all areas of the Airport and to ensure all aspects of cleanliness exceed our customers’ expectations at all times.


Shift pattern 6am - 6pm - MUST be able to get to the airport ready to start their shift at 6am, therefore access to a vehicle is preferable due to airport location.

 

Role Responsibilities & Main Duties:

  •  To carry out regular cleaning patrols of airport zones around the building both inside and outside of the terminal
  •  To report any cleanliness and maintenance issues to the Cleaning Supervisor
  •  To assist departments with their reports of cleanliness issues and attend in an acceptable time to rectify the issue
  •  Emptying waste bins or similar receptacles, transporting waste material to designated collection points
  •  Sweeping floors with brushes or dust control mops
  •  Mopping floors with brushes with or dust control mops
  •  Mopping floors with wet or damp mops
  •  Vacuuming and suction cleaning carpeted areas
  • Using electrically powered scrubbing and polishing machines to burnish, scrub, polish and spray clean floors
  • To dust, damp wipe, wash or polish furniture, ledges, window sills and external surfaces
  • To replenish consumable items
  • To clean washrooms Hourly in peak times, including urinals, toilets and sinks
  • To use chemical agents as directed by the Cleaning Team Leader in the discharge of cleaning operations or maintenance procedures, in line with COSHH
  • To undertake wall washing or inside window pane cleaning to a height no greater than body height plus an arms extension from floor level
  • To carry out any other reasonable duties within the overall function of the job


Role Essential Competencies:

  • Previous experience in a cleaning role preferable but not essential
  • A team player with an enthusiastic and hardworking attitude
  • A flexible approach to working
  • Ability to work on your own initiative
  • Knowledge of Health and Safety Legislations and COSHH but not essential


Role Shift Times:

  • Day Shifts 
  • Working 6am until 6pm
  • Working on a 4 on 4 off shift pattern 

 

Please note that successful applicants will undergo a CRB Check and will also need to undergo a 5 year employment and background check. 


To apply click here: https://bit.ly/4b4Smw9

Brand & Social Media Manager

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.  We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

 

We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do.

  

To support the future growth of the airport, we are looking to recruit a Brand & Social Media Manager to help us secure a strong competitive position in LBA’s catchment through the ownership, management and day-to-day delivery of LBA’s brand standards and social media execution across the entire business.

 

Snapshot of the role:

 

This is a brand new role within our ambitious commercial team.


  • Own the LBA brand, ensuring that all consumer-facing communication strictly adheres to the brand guidelines
  • Establish and own LBA’s tone of voice and visual identity
  • Develop, own and continually improve LBA’s brand standards document for the airport at a macro level as well as LBA’s with sub products such as Car Parks, Lounges and Fast Track
  • Develop templates to govern the use of LBA’s brand across all internal and external facing communications
  • Assist the wider business in execution of LBA’s brand and ultimately act as gatekeeper in approving all use of LBA’s brand
  • Partner with the Marketing Manager in the development and creation of the annual marketing communications plan
  • Execute LBA’s marketing communications across all internal channels (social media, email), managing supporting agency relationships where necessary
  • Support the Marketing Manager in their execution of marketing communications across all external channels
  • Report on the results of all marketing executions, making adjustments as appropriate to future marketing plans
  • Support the Head of Marketing in the development of LBA’s marketing strategy
  • Increase top-of-mind awareness of LBA amongst consumers in the catchment, to activate latency and reduce surface leakage
  • Aid the wider commercial team in the overarching objective of growing LBA’s total passenger numbers, and increasing both aeronautical and non-aeronautical yields

 

What we are looking for:

We are seeking a dynamic individual with proven of hands-on experience in brand management and/or social media management to join our team. The ideal candidate will have a proven track record in implementing successful brand strategies and social media campaigns, demonstrating their ability to drive engagement and growth. Proficiency in managing various social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and TikTok, is essential.

 Candidates should possess familiarity with social media analytics tools and metrics to effectively measure campaign performance.

 A BA/BSc level degree in Marketing, Communications, Public Relations, Business, or a related field is preferred, along with additional certifications in digital marketing or social media management. Experience in the aviation or travel industry would be advantageous. If you thrive in a fast-paced environment and are passionate about leveraging social media to elevate brands, we encourage you to apply

 As well as a first class brand and social media focus, we need someone who will fit into our LBA family. You must be committed to work with your colleagues as ONE TEAM, to always show highest levels of integrity and DO THE RIGHT THING and to genuinely want to BE THE BEST to help our business become one of the leading airports in the UK.

 If you are passionate about promoting Leeds Bradford Airport to a wider audience and thrive in a proactive environment, we encourage you to apply

 

What we will offer in return:

 

  •        Competitive Salary
  •         Discretionary bonus
  •         Free onsite parking
  •         Electric Vehicle Scheme
  •         Pension scheme
  •         Life Assurance
  •        Brand new shiny, top of the range office
  •        Cycle to work scheme
  •         Free lounge access
  •         Onsite discounts
  •         Friendly work environment
  •         Employee Assistance programme
  •         Genuine career opportunities

 

This is an extremely varied and exciting role working a Monday to Friday working pattern.  Applicants must have a 5-year checkable work history and will be required to complete a basic DBS check; in addition, further checks may apply. 

 To apply, please follow this link:    https://bit.ly/3Tq85yJ

Closing date for applications: 16th April 2024 (we reserve the right to close earlier should we receive a high number of applicants).

Air Traffic Engineer

Air Traffic Engineer

PERMANENT 39 hours per week – 4 on 4 off + On Call roster

 

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.  We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

 

We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do.

 

 

The Air Traffic Engineer is accountable to the Senior Air Traffic Engineer for the maintenance and repair of navigational, communication and meteorological safety related equipment associated with Air Traffic operations at Leeds Bradford Airport.

 

Additionally, the role works closely with and supports the Engineering department in respect of contractor control, working closely with external contractors and business partners.

 

Snapshot of the role:

 The role sits within our highly skilled engineering department, operating across the whole airport. The main aspects of the role are: -

  •  To ensure the safe provision of Air Traffic Services and associated procedures, in compliance with regulatory and local documentation.
  • The Provision, maintenance and repair of Radar, Navigational Aids, Communication and Meteorological equipment used by Air Traffic Control Operation.
  • To hold a valid LBA Airside driver’s qualification
  • To ensure that equipment under the responsibility of the Air Traffic Engineering department is maintained in accordance with approved maintenance procedures.
  • To monitor the status of the equipment under the responsibility of the Air Traffic Engineering department and notify the Duty ATCO & SATE as soon as practicably possible, of any degradation to normal operation, or incident likely to disrupt aircraft movements, company business or give rise to public interest.
  • To undertake day-to-day supervisory duties for the operation of Air Traffic Engineering department, ensuring scheduled maintenance inspections allocated for the shift period are completed, outstanding faults & maintenance are progressed and the accurate completion of all documentation.
  • To maintain a legible and accurate account of the day’s events in the Engineering log and familiarize themselves with previous entries.
  • Maintain a working knowledge of departmental instructions, procedures and regulatory requirements pertaining to the equipment under the responsibility of the department.
  • To undertake and complete training courses detailed by the Senior Air Traffic Engineer including training on technical equipment required to satisfy certification and competency.
  • To maintain equipment competency as specified by their training Programme
  • Maintain and configure LBA’s telecommunication system.
  • To ensure a working knowledge of risk assessment and apply the appropriate standards of Health & Safety.
  • Ensuring the reporting and investigation (as applicable) of all safety incidents in accordance with the LBA procedures.
  • To Design, construct, install and maintain ancillary equipment as may be required from time to time as directed by the Senior Air Traffic Engineer. Prepare documentation in support of submission of such equipment for CAA SRG approval
  • To resolution of any urgent operational matters in the absence of the Senior Air Traffic Engineer and within your competence.
  • To undertake specific duties allocated or delegated by the Senior Air Traffic Engineer
  • To maintain the highest possible standards, professionalism and customer focus when representing the department and the Airport.

 

What we are looking for:

 
 We are currently seeking a highly skilled individual to join our team in the role of Air Traffic Engineer. The ideal candidate will have proven experience in electronic systems within an Air Traffic Engineering Environment, including expertise in primary/secondary radar, instrument landing systems, distance measuring equipment, digital voice switch, and associated transmitters and receivers. A solid understanding of safety and Quality Management Systems is essential, along with strong motivational and interpersonal skills to thrive in a collaborative team setting. The successful candidate must be adept at both strategic and tactical approaches to ensure efficient maintenance of operational systems and projects. A minimum National Certificate in Electronics or equivalent qualification is required, along with proficiency in computer literacy. Additionally, the ability to obtain and retain UK CAA Personal Technical Certificates (PTC) is necessary. Excellent interpersonal skills are crucial for fostering effective teamwork, and the candidate should demonstrate the ability to remain calm and focused under pressure. Experience in Direction Finding Systems is desirable. If you meet these qualifications and are eager to take on this challenging and rewarding opportunity, we encourage you to apply.

 

As well as a first class technical skillset, we need someone who will fit into our LBA family. You must be committed to work with your colleagues as ONE TEAM, to always show highest levels of integrity and DO THE RIGHT THING and to genuinely want to BE THE BEST to help our business become one of the leading airports in the UK.

 

If you are passionate about promoting health and safety practices within the workplace and thrive in a proactive environment, we encourage you to apply

 

What we will offer in return:

·        Competitive Salary

·        Annual Bonus Scheme (non-contractual)

·        Free onsite parking

·        Electric Vehicle Scheme

·        Pension scheme

·        Life Assurance

·        Brand new shiny, top of the range office

·        Cycle to work scheme

·        Free lounge access

·        Onsite discounts

·        Friendly work environment

·        Employee Assistance programme

·        Genuine career opportunities

 

 

This is an extremely varied and exciting role – The hours are designed to maintain an engineering presence and support for ATC operations in line with the ‘ATE Support Guidelines’ (MATE/3/SOP 14) that includes an on-site roster pattern between 08:00 – 18:00 (local times) and off-site support between 18:00 – 08:00 (local times) in line with the ‘Additional Hours Policy’.

 

All applicants will undergo a full vetting process which will include a 5 year checkable work history within the UK, a criminal records check and other necessary checks relevant to this role.

 Too apply for this role, please click here: https://bit.ly/3IFfAga

Closing date for applications: 15th April 2024 

Aviation Security Officer (6 Month Contract) - 20th May Start Date

Aviation Security Officer (6 Month Seasonal Contract) - 20th May Start Date


Leeds Bradford Airport is one of the fastest-growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering outstanding service for our customers.

We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do.

AVIATION SECURITY OFFICER
Leeds Bradford Airport


We are currently recruiting for full time and Part Aviation Security Officers (6 Month Contract)

What you will work:
Full time - 40 hours - working a roster pattern consisting of early shifts starting from 0300 / 0400hrs and afternoon shifts starting anytime from 1200hrs

Mon-Fri 9am - 4pm (or similar)  during training period


**Please note all vacancies include weekends and unsociable hours and include a full training programme**

What you will earn:
Salary £11.60 per hour/ £24,192.96 Per Annum 

Start Date: 20th May 2024

Duration: 6 Months (potential to go permanent, subject to performance, staffing levels and business need)


Training:
To prepare you for taking on the role, you will undergo a four- five week training period.

During the first 2 weeks, you will undergo a full classroom-training programme with some of the best trainers in the industry – this 2-week period will be full time hours (and will be paid at the full hourly rate of £11.60 per hour), so you must be able to commit to fulfilling full times hours during this 2 week period.


After completion of your classroom training, you will then spend a further 2-3 weeks completing some on the job training – here you will spend time putting everything you have learned into practice, in a safe training environment. 


The final part of your training will see you shadowing our highly skilled existing security officers enabling you to perfect your skills ready to face our customer base.

The training programme is crucial to your success in this role and the full training programme will operate full time hours Monday - Friday. Only when the training period is complete, will you move on to your designated shift pattern

Eligibility criteria:
You must be able to read, write and speak fluent English, whilst additional language skills are desirable but not compulsory. Our Security Officers are required by legislation to have full colour vision and the capability to appropriately perform a range of duties including the use of x-ray technology. It is also important that you are physically fit as the role will require you to spend periods of time sitting, standing, bending and walking. The minimum age requirement is 21 due to clearance legislation.

You will also be required to pass through a range of referencing and vetting checks, including a Criminal Record Check and Counter Terrorism Check. You must also have lived in the UK for at least 5 years with a 5-year work history, unless in education.

What will you be doing once qualified:
This is a customer-facing role in which you will be required:

  • To carry out full and effective searches of baggage and airport supplies
  • To carry out full and effective searches of people
  • To carry out full and effective searches of vehicles
  • Undertake patrols of the airport terminal & grounds
  • To control access into restricted areas of the Airport
  • Check identification or travel documents for all passengers, staff and airport users requiring access to restricted areas
  • Deal with on-site security incidents with the team
  • Operate the x-ray equipment to screen all luggage for both the cabin and hold including other items being carried into restricted areas
  • Provide excellent customer service to all passengers travelling through the airport

Applicant competencies required are:

  • Fluent English language capability, both written and spoken;
  • Interpersonal and customer service awareness and skills;
  • Attention to detail
  • Smart appearance;
  • Punctuality;

What can I expect from the application process?

  • Apply online via this portal
  • Successful applicants from the form stage will be contacted to attend an assessment centre 

Due to expected high volumes of applications it will not be possible to contact all applicants.

Apply Now! 

https://bit.ly/3uSjaAo

Customer Experience Officer


Leeds Bradford® Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA® is creating a new team to deliver an excellent one-stop customer experience from start to finish whilst maintaining exceptionally high standards.

Role Purpose

Due to driving responsibilities and insurance requirements, applicants must hold a full driving license.

The Customer Service team are a hardworking, fast paced, dynamic group and are the ambassadors of LBA®. The team’s responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100% satisfaction.

The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM) service.

Key responsibilities within the customer experience team

To deliver the operational activities of:

  • PRM service
  • Ambulift Driving and Operation
  • All Car Park Operation Duties including moving of customer vehicles
  • Landside Bussing (If you have a PSV Licence and valid CPC only, Training can be provided for the right candidate)
  • Airside Bussing
  • Control Centre operation
  • To project a positive and professional image of the operation to staff, customers & business partners alike.
  • Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. This could be greeting the customer, moving them through the terminal, or helping the customer on and off the aircraft.
  • To operate and monitor the Parking and PRM computer systems.
  • To deal with customers directly by answering queries and delivering excellent customer service.
  • To safely move customers vehicles and park them securely, and make sure they are back ready for collection in a timely manner.
  • To ensure that you drive morale and keep a clear communication line to staff, managers, other business partners and customers

Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business.

Person Specification:

  • Fluent English language capability, both written and spoken is essential.
  • Excellent customer service skills
  • Attention to detail and the ability to work in a busy environment.
  • Smart appearance
  • Good timekeeping and punctuality
  • Excellent communication with Customers, Airlines, Handling Agents and business partners
  • Effective problem solver, relating to customers

Essential Applicant Criteria:-

  • Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.
  • Good computer skills
  • Ability to ensure all daily tasks are complete in a given timescale
  • Able to use mobile / PDA / Tablets Applications and web based programs
  • Ensure full compliance to Safe Operating Procedures

For driving duties:-

  • Full UK Driving License, held for a minimum of 3 years
  • Minimal Penalty points (3 or less)

There is a multitude of varying roles within the daily operations. Training will be provided for all of the roles within the department. 


To apply, click here: https://bit.ly/3UBrcGA

Check out our employee benefits! We're more than just an employer. We're one team!

Armed Forces Covenant

Employer Recognition Scheme | Bronze Award

We are proud to recognise the value of serving personnel, both regular and reservists, veterans and military families to our business and country.

We support members of these communities in roles at the airport and actively encourage anyone who has served to apply for a role at Leeds Bradford Airport.

Working for our partners

We aren’t the only employer at our airport and you can find varied roles direct with third parties too.

SEE AT THE AIRPORT

Car Hire Catering Retail Private Hire Taxi Freight & Airport Handling
Avis SSP World Duty Free Arrow Cars Swissport
Enterprise Greggs Boots Jet2
Europcar WHSmith
Hertz InMotion
Accessorize

The Aviation Academy 

Do you want a career in the aviation industry but don't have the necessary qualifications yet?

Based at Leeds Bradford Airport, The Aviation Academy offers a full range of specialist courses which will prepare you for a variety of careers in aviation including air cabin crew, passenger service agents, air traffic control staff, pilots and many more.

The Academy is part of the Centre for Travel and Tourism Studies at Craven College and has been offering aviation and business courses at LBA for the past 7 years. 

To find out more call 0113 391 0919 or click www.theaviationacademy.co.uk